Set up Pre Arrival Data Collection to collect data from your guests even before they get to your property.
You can take advantage of StayFi's Pre Arrival Messaging feature to collect guest data before guests check in. When Collect Guest Data is enabled, guests will be prompted to provide their information before accessing the HomePage. They will also have the opportunity to share the HomePage with their travel party, who will need to provide their information too.
- How it Works
- Customize the Guest Flow
- Enable Pre Arrival Data Collection
- Enable Pre Arrival Messaging
1. How it Works
2. Customize the Guest Flow
Customize the data collection form and sharing screen your guests will see before accessing the HomePage.
1. Navigate to the Pre Arrival Messaging tab on the left menu.
2. Locate the Collect Guest Data section at the top and click Edit Guest Flow.
3. Personalize the text on the data collection and sharing screens. Use the Previous Screen and Next Screen buttons at the button to switch between these two screens. When you're done, click Save Changes.
You can only customize the header and body text on these pages. All other settings, such as background image, font and button colors, data fields, and checkmarks, are inherited from the Splash Page. To modify these, edit your Splash Page settings.
3. Enable Pre Arrival Data Collection
Toggle on the Collect Guest Data feature to enable the data collection form on the Pre Arrival Message sent to your guests before check in.
4. Enable Pre Arrival Messaging
Share your HomePage with your guests before they arrive, and they will be asked to provide their data before accessing it. Depending on which PMS you use, you may have different options to set this up:
- Set an automatic trigger in StayFi to send the message through your PMS.
- Set up the message in your PMS.
- Send the message manually.
Learn more about setting up Pre Arrival Messaging following these instructions.