Troubleshooting Disconnected Access Points

Instructions for troubleshooting access points that had been working, but are now showing as disconnected.

If an access point (AP) was previously working and its status changes to Disconnected, there are a few likely causes:

Cause	AP Light Pattern	Troubleshooting
Local internet outage	Flashing blue light	Check if you are able to connect to the original home wifi network at the property. If not, try restarting the modem and router. If you still can’t connect it is likely an issue with your internet service provider (ISP). Contact your ISP.
AP was unplugged from the power	No light	Make sure the AP is plugged into the POE port on the POE injector, and that the PoE injector is plugged into a live power outlet. If you’ve recently moved APs around, make sure each AP is using its original POE injector.
AP was unplugged from the router	Flashing blue light	Wired APs: Make sure a LAN port on your router (usually yellow) is connected to the LAN port on your POE injector. Restart the modem and router. Wireless APs: Make sure the wired AP in the home is working. Move the wireless AP closer to the wired AP.
AP was pinhole reset	Steady white light	Contact support@stayfi.com to re-adopt your AP to your account.
AP was recently plugged in and is initializing	Flashing white light	Wait 60 seconds to see if light switches to steady blue or steady white then refer to the chart above.
Issue with modem / router	Steady or flashing blue light, no internet through StayFi network	Restart the modem and router.

If an access point keeps bouncing between online and offline in the uptime history, make sure that all cables are connected tightly and restart the modem and router at the property. Please note that the status of APs does not refresh automatically on the Access Points page. You will need to wait 60 seconds and refresh the page to see the current status of the access point.

Reach out to us at support@stayfi.com if you still have questions after troubleshooting your device.