Skip to content
English
Go to stayfi.com
  • There are no suggestions because the search field is empty.

Disabling your StayFi Express

If your StayFi Express isn’t working, follow these steps for an emergency fix. When you disable StayFi Express, your guest WiFi will keep working (internet access continues), but the StayFi Splash Page and guest data collection will stop.

If your mesh network is acting up and you need to get guest WiFi back online fast, disabling your StayFi Express device is a quick workaround. Disabling will bypass StayFi’s Splash Page and data collection and revert your network to direct guest access.

Before you go this route, reach out to our team — we might be able to fix things without disabling. Just email support@stayfi.com. Only use this solution in case of emergency.

Disabling your StayFi Express does not pause billing.

To stop billing for a StayFi Express device, log in to your StayFi account, go to the Access Points page and unassign and deactivate the device.

Disabling your StayFi Express

Find the instructions for your mesh system:

Amazon eero

TP-Link Deco

Re-enabling StayFi Express

Once you're ready to re-enable the Splash Page on your WiFi system, you can reconfigure your StayFi Express.

See re-enabling instructions.

 

Disabling StayFi Express on Amazon eero

1. Open the eero App

2. Click on Settings

3. Click on Network settings

4. Click on DNS

5. Select ISP DNS (Default)

6. Save

Disabling StayFi Express on TP-Link Deco

1. Open the Deco App

2. Click on More

3. Click on Advanced

4. Click on DHCP Server

5. Remove the values for Primary and Secondary DNS

6. Save

Re-enabling your StayFi Express

To re-enable your StayFi Express:

1. Log in to your StayFi Account.

2. Go to the Access Points page.

3. Find the device you want to reconfigure, and click on the three-dot menu.

If your device is in the "Unassigned Access Points" section, you will need to activate it and assign it before configuring it.

4. Click on Reconfigure, and follow the in-app instructions.