Pre-Arrival Messaging lets you gather guest details before they arrive, boosting your contact list and making it easy for guests to share the data collection page with others in their travel party.
Collect More Guest Data with Pre-Arrival Messaging in StayFi
Pre-Arrival Messaging lets you gather guest details before they arrive, boosting your contact list and making it easy for guests to share the data collection page with others in their travel party. This helps you market to more people and improve the guest experience.
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▶ Watch: Collect More Guest Data with Pre-Arrival Messaging
Why Use Pre-Arrival Messaging
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Collect guest data before arrival for more complete contact lists
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Make it easy for the primary guest to share the form with their group
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Strengthen marketing reach by capturing more unique emails
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Streamline check-in by collecting details ahead of time
How to Enable Pre-Arrival Messaging
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In the StayFi dashboard, go to Pre-Arrival Messaging from the left-hand menu
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Toggle on Collect Guest Data
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Click Edit Guest Flow to customize the guest experience
Customizing the Pre-Arrival Splash Page
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By default, it uses the same settings as your existing Splash Page template or data collection form
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You can update any text, branding, or required fields for the pre-arrival version
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Guests will be prompted to enter their details before accessing your homepage
Encouraging Guest Sharing
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After submitting their details, guests will see a screen encouraging them to share the link with others in their travel party
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This ensures you collect as many contacts as possible before arrival
Saving and Activating
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Review your changes to confirm everything is correct
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Click Save Changes to make it live
Best Practices
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Include the Pre-Arrival Splash Page link in your booking confirmation and reminder emails
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Use friendly language explaining why providing details is helpful for guests
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Update your form periodically to make sure you’re capturing the most useful information